Terms and Conditions

Arka Luxe Services Pte. Ltd.
Website: kazuno1.com

Effective Date: 09/06/2025
Last Updated: 14/06/2025

1. Introduction and Acceptance

1.1 About These Terms

These Terms and Conditions (“Terms”) govern your use of the exclusive hospitality services provided by Arka Luxe Services Pte. Ltd. (Company Registration No. [Insert UEN]) (“Company”, “we”, “us”, or “our”) and constitute a legally binding agreement between you (“Client”, “you”, or “your”) and the Company.

1.2 Acceptance of Terms

By engaging our services, making a booking, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

1.3 Capacity to Contract

You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this agreement. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Our Services

2.1 Service Description

Arka Luxe Services provides premium, exclusive hospitality services including but not limited to:

Luxury event planning and management
Exclusive venue arrangements and management
VIP concierge services
Private dining and catering experiences
Bespoke hospitality packages
Corporate hospitality services
Special occasion celebrations
Travel and accommodation arrangements
Personal lifestyle management services

2.2 Service Customization

All services are tailored to your specific requirements. Service details, specifications, and deliverables will be confirmed in a separate Service Agreement or written proposal that forms part of these Terms.

2.3 Service Standards

We are committed to delivering services of the highest quality and maintaining professional standards following industry best practices. Our services are designed to exceed expectations while ensuring complete discretion and confidentiality.

2.4 IMPORTANT NOTICE: NO TRAVEL AGENCY SERVICES

THE COMPANY DOES NOT PROVIDE TRAVEL AGENCY SERVICES AND IS NOT LICENSED AS A TRAVEL AGENT UNDER THE TRAVEL AGENTS ACT 1975 OF SINGAPORE. We do not:

Sell or arrange airline tickets, train tickets, or other transportation tickets
Book or arrange accommodation as a principal service
Organize or sell travel packages or tours
Act as an intermediary for travel bookings

While we may assist with travel coordination as part of our hospitality services (such as recommending accommodations or transportation for events), all travel arrangements are made directly between you and the relevant travel service providers. We act only as a facilitator and do not assume the obligations or responsibilities of a licensed travel agent. You are responsible for ensuring all travel arrangements meet your requirements and for compliance with all travel-related terms and conditions imposed by airlines, hotels, and other travel service providers.

3. Booking and Reservations

3.1 Booking Process

Initial consultation to understand your requirements
Detailed proposal and quotation
Service Agreement execution
Deposit payment to secure booking
Final arrangements confirmation
Service delivery

3.2 Booking Confirmation

A booking is confirmed only upon:

Receipt of a signed Service Agreement
Payment of the required deposit
Written confirmation from the Company

3.3 Availability

All services are subject to availability. We reserve the right to decline any booking request at our sole discretion. Reasons for declining may include but are not limited to scheduling conflicts, resource limitations, or incompatibility with our service standards.

3.4 Third-Party Venues and Suppliers

When services involve third-party venues or suppliers, additional terms and conditions from such parties may apply. We will inform you of any such additional terms that may affect your booking.

4. Client Responsibilities and Conduct

4.1 Information Accuracy

You must provide accurate, complete, and timely information regarding:

Service requirements and specifications
Guest numbers and dietary requirements
Special needs or accessibility requirements
Budget parameters and payment capabilities
Legal or regulatory compliance requirements

4.2 Timely Communication

Respond to our communications within specified timeframes
Provide approvals and decisions by agreed deadlines
Notify us immediately of any changes to requirements

4.3 Conduct Standards

You and your guests must:

Treat our staff and suppliers with respect and courtesy
Comply with venue rules and regulations
Adhere to applicable laws and regulations
Not engage in illegal activities during our services
Respect the confidentiality of other clients and business partners

4.4 Damage and Loss

You are liable for any damage, loss, or theft caused by you or your guests to:

Venues and their contents
Equipment and furnishings
Third-party property
Our equipment and materials

5. Limitation of Liability

5.1 General Limitation

Subject to the Unfair Contract Terms Act and Singapore law, our total liability for any claim arising from or relating to our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

5.2 Excluded Damages

We shall not be liable for any indirect, special, incidental, consequential, or punitive damages, including but not limited to:

Loss of profits or business opportunities
Loss of reputation or goodwill
Emotional distress or disappointment
Travel costs or accommodation expenses
Alternative arrangement costs

5.3 Third-Party Services

Our liability for third-party services (venues, suppliers, contractors) is limited to:

Reasonable care in selection of reputable providers
Proper communication of your requirements
Monitoring of service delivery where reasonably possible

5.4 Personal Injury and Death

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence.

5.5 Consumer Protection

These limitation clauses are subject to the reasonableness test under Singapore’s Unfair Contract Terms Act and do not affect your statutory consumer rights.

6. Insurance and Risk Management

6.1 Professional Indemnity

We maintain professional indemnity insurance appropriate to our business operations. Details available upon request.

6.2 Public Liability

We carry public liability insurance covering our service delivery activities. Coverage limits and terms available upon request.

6.3 Client Insurance

You are strongly advised to obtain appropriate insurance coverage including:

Event cancellation insurance
Travel insurance (for travel-related services)
Personal liability insurance
Property insurance for valuable items

6.4 High-Value Items

For events involving high-value items (jewelry, artwork, collectibles), additional insurance requirements may apply, and separate terms will be agreed.

7. Intellectual Property

7.1 Our Intellectual Property

All intellectual property rights in our service concepts, designs, plans, methodologies, and materials remain our exclusive property. You may not:

Copy, reproduce, or distribute our proprietary materials
Use our service concepts for other events without permission
Share our confidential business information with third parties

7.2 Client Content

You grant us a limited license to use your content (photos, logos, branding) solely to deliver the agreed-upon services.

7.3 Photography and Media

Unless otherwise agreed:

We may photograph events for our portfolio and marketing (subject to privacy considerations)
You consent to the reasonable use of event photos for our business promotion
Requests for media restrictions must be made in writing before service commencement

7.4 Confidentiality

We maintain strict confidentiality regarding all client information and event details. Confidentiality agreements bind our staff and suppliers.

8. Privacy and Data Protection

8.1 Data Collection and Use

Personal data collection and processing are governed by our Privacy Policy, which forms part of these Terms. Please review our Privacy Policy for detailed information.

8.2 Guest Information

When collecting guest information for events, we act as your data processor and will handle such information in accordance with:

Your instructions and consent
Applicable data protection laws
Our Privacy Policy terms

8.3 Marketing Communications

With your consent, we may send marketing communications about our services. You may opt out at any time through the unsubscribe link or by contacting us directly.

9. Compliance and Legal Requirements

9.1 Regulatory Compliance

We comply with all applicable Singapore laws and regulations, including:

Business licensing requirements
Health and safety regulations
Food and beverage service regulations
Entertainment licensing (where applicable)
Fire safety and building code requirements

9.2 Client Compliance

You are responsible for ensuring compliance with:

Event permit requirements
Licensing for entertainment or special activities
Immigration requirements for international guests
Customs requirements for imported items
Any industry-specific regulations applicable to your event

9.3 Alcohol Service

Where alcohol is served:

If in Singapore, all services will comply with Singapore’s alcohol licensing laws
Responsible service practices will be observed
We reserve the right to refuse service to intoxicated individuals
You are responsible for guest behavior related to alcohol consumption

10. Force Majeure

10.1 Definition

“Force Majeure” means any event beyond the reasonable control of either party, including but not limited to:

Natural disasters (earthquakes, floods, fires, storms)
Pandemic, epidemic, or public health emergencies
Government actions, regulations, or travel restrictions
Civil unrest, terrorism, or war
Labor strikes or industrial disputes
Utility failures or infrastructure breakdowns
Supplier failures due to Force Majeure events

10.2 Effect of Force Majeure

Upon the occurrence of a Force Majeure event:

The affected party must promptly notify the other party
Performance obligations are suspended to the extent affected
Parties will work together to find reasonable alternative solutions
No liability for delays or failures caused by Force Majeure

10.3 Mitigation Obligations

The party claiming Force Majeure must take all reasonable steps to mitigate the effects and resume performance as soon as possible.

10.4 Termination

If Force Majeure continues for more than 60 days, either party may terminate the affected Service Agreement with written notice. In such cases:

Refunds will be calculated based on services delivered and costs incurred
Neither party will be liable for consequential losses
Reasonable alternative arrangements will be considered

11. Dispute Resolution

11.1 Informal Resolution

We encourage resolution of disputes through direct communication. Initial concerns should be raised with your designated service manager.

11.2 Formal Complaints

Formal complaints must be submitted in writing to our management within 30 days of the service completion or issue occurrence.

11.3 Mediation

If direct resolution is unsuccessful, parties agree to attempt mediation through the Singapore Mediation Centre before pursuing litigation.

11.4 Litigation

Any legal disputes will be subject to the exclusive jurisdiction of the Singapore courts and governed by Singapore law.

11.5 Consumer Rights

Nothing in this clause affects your statutory consumer rights, including the right to seek recourse through the Consumer Association of Singapore (CASE) or relevant tribunals.

12. Termination

12.1 Termination by Client

You may terminate this agreement by providing written notice and paying:

All amounts due for services rendered
Applicable cancellation fees as specified in your Service Agreement
All costs incurred and committed

12.2 Termination by Company

We may terminate this agreement immediately if:

You fail to make the required payments
You breach any material term of this agreement
You engage in conduct that damages our reputation
Continuing service delivery becomes impractical or unsafe

12.3 Effect of Termination

Upon termination:

All outstanding amounts become immediately due
We will deliver completed work and transfer materials as appropriate
Confidentiality obligations continue indefinitely
Refunds (if any) will be calculated per our cancellation policy

13. General Provisions

13.1 Entire Agreement

These Terms, together with the Service Agreement and Privacy Policy, constitute the entire agreement between the parties and supersede all prior understandings and agreements.

13.2 Amendments

These Terms may only be amended in writing signed by both parties, except for minor administrative updates which will be notified to you.

13.3 Severability

If any provision of these Terms is found to be illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

13.4 No Waiver

No failure or delay by either party to exercise any right under these Terms will constitute a waiver of such right.

13.5 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations with reasonable notice to you.

13.6 Third-Party Rights

No person who is not a party to these Terms has any right under the Contracts (Rights of Third Parties) Act to enforce any provision of these Terms.

13.7 Survival

Provisions relating to payment obligations, limitation of liability, intellectual property, confidentiality, and dispute resolution shall survive termination of these Terms.

13.8 Governing Law and Jurisdiction

The laws of Singapore govern these Terms and are subject to the exclusive jurisdiction of the Singapore courts.

13.9 Language

These Terms are written in English. Any translated versions are for convenience only, and the English version shall prevail in case of discrepancy.

14. Contact Information

14.1 General Inquiries

Arka Luxe Services Pte. Ltd.
Address: 68 Circular Road #02-01, 049422, Singapore
Email: business@kazuno1.com
Website: kazuno1.com
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (Singapore Time)

14.2 Emergency Contact

For urgent matters during events:
Emergency Email: shifts@kazuno1.com

14.3 Legal and Compliance

Data Protection Officer: dpo@kazuno1.com
Legal Department: legal@kazuno1.com

15. Acknowledgment

By engaging our services, you acknowledge that:

You have read and understood these Terms
You agree to be bound by these Terms
You have the authority to enter into this agreement
You understand the cancellation and refund policies
You accept the limitation of liability provisions
You know your responsibilities and obligations