Privacy Policy

Arka Luxe Services Pte. Ltd.
Website: kazuno1.com

Effective Date: 09/06/2025
Last Updated: 14/06/2025

1. Introduction

This Privacy Policy sets out how Arka Luxe Services Pte. Ltd. (Company Registration No. [Insert UEN], “we”, “us”, or “our”) complies with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and manages your personal data. This policy explains:

Our policies on managing your personal data
The types of personal data we collect, use, disclose and retain
How we collect, use, disclose and retain your personal data
The purposes for which we collect, use, disclose and retain your personal data
Your rights regarding your personal data

By using our services or website, you agree and consent to us collecting, using, disclosing and retaining your personal data in accordance with this Privacy Policy.

2. Definitions

“Personal Data” refers to data about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access. This includes both true and untrue data.

“Data Protection Officer” or “DPO” refers to the individual(s) appointed by our organization to ensure compliance with the PDPA.

3. Personal Data We Collect

We may collect the following types of personal data from you:

3.1 Contact Information

Full name and title
Business and personal addresses
Email addresses
Telephone and mobile numbers
Fax numbers

3.2 Identification Information

NRIC/FIN numbers
Passport numbers
Driver’s license numbers
Other government-issued identification numbers

3.3 Business Information

Company name and position
Employment details
Professional qualifications and certifications

3.4 Financial Information

Banking details and payment information
Credit card information
Billing addresses
Transaction records

3.5 Technical Information

IP addresses
Browser type and version
Device information
Website usage data and analytics
Cookies and similar tracking technologies

3.6 Other Information

Preferences and interests
Feedback and survey responses
Communication records
Any other information you voluntarily provide to us

4. How We Collect Personal Data

We collect personal data through various means:

Direct Collection: When you provide information directly to us through forms, applications, contracts, communications, or interactions
Website and Digital Platforms: Through your use of our website, mobile applications, or digital services
Third Parties: From business partners, service providers, public agencies, or other authorized third parties
Public Sources: From publicly available sources such as directories, websites, or government databases
Automated Collection: Through cookies, web beacons, and similar technologies when you visit our website

5. Purposes for Collection, Use and Disclosure

We collect, use and disclose your personal data for the following purposes:

5.1 Primary Business Purposes

Providing our products and services to you
Processing orders, transactions, and payments
Customer service and support
Account management and administration
Contract management and fulfillment

5.2 Communication and Marketing

Responding to inquiries and communications
Sending service-related notifications
Direct marketing (with your consent)
Newsletter and promotional communications
Customer relationship management

5.3 Legal and Compliance

Compliance with legal and regulatory requirements
Fraud prevention and security measures
Risk management and audit purposes
Dispute resolution and legal proceedings
Meeting obligations to government agencies

5.4 Business Operations

Internal business analysis and reporting
Quality assurance and staff training
Business planning and strategy development
Technology system maintenance and improvement

6. Consent

6.1 Consent Requirement

We will obtain your consent before collecting, using, or disclosing your personal data, except where permitted or required by law. Consent may be express or deemed based on your voluntary provision of personal data and the reasonableness of such consent.

6.2 Withdrawal of Consent

You may withdraw your consent for the collection, use, or disclosure of your personal data at any time by contacting our Data Protection Officer. However, withdrawal may affect our ability to provide certain services to you.

6.3 Consequences of Non-Consent

If you do not provide consent or withdraw consent, we may not be able to:

Provide requested services or products
Process transactions or payments
Respond to inquiries
Send important service-related communications

7. Individual Rights

7.1 Access Rights

You have the right to request access to your personal data in our possession or control. We will provide you with information about:

Your personal data in our possession
How your personal data has been used or disclosed within one year before your request

7.2 Correction Rights

You may request correction of any errors or omissions in your personal data. We will correct the personal data as soon as practicable and send the corrected personal data to relevant organizations we have disclosed it to within one year before the correction.

7.3 How to Exercise Your Rights

To exercise your access or correction rights:

Submit a written request to our Data Protection Officer
Provide sufficient information to verify your identity
Specify the personal data you wish to access or correct
Pay any reasonable fees that may apply for processing your request

7.4 Response Timeline

We will respond to your request as soon as reasonably possible, generally within 30 business days. If we cannot respond within this timeframe, we will inform you of the expected response time.

8. Data Security and Protection

8.1 Security Measures

We implement appropriate administrative, physical, and technical measures to protect your personal data from:

Unauthorized access, collection, use, or disclosure
Accidental loss or destruction
Alteration or corruption
Other similar risks

8.2 Security Practices

Our security measures include but are not limited to:

Access controls and user authentication
Encryption of sensitive data
Regular security assessments and updates
Staff training on data protection
Secure disposal of personal data

8.3 Limitations

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You acknowledge that you provide personal data at your own risk.

9. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Retention periods vary depending on:

The nature of the personal data
The purposes for which it was collected
Legal and regulatory requirements
Business operational needs

When personal data is no longer needed, we will dispose of it securely in accordance with our data disposal procedures.

10. Transfer of Personal Data

10.1 Local Transfers

We may transfer your personal data to third parties within Singapore for the purposes outlined in this policy, including:

Service providers and business partners
Professional advisors
Government agencies and regulatory bodies
Other parties with your consent

10.2 Overseas Transfers

We generally do not transfer personal data outside Singapore. However, if we do transfer your personal data overseas, we will:

Obtain your consent for the transfer
Ensure the receiving organization provides comparable protection standards to the PDPA
Take steps to protect your personal data during transfer

11. Third-Party Services

11.1 Service Providers

We may engage third-party service providers to assist with our operations. These providers are contractually bound to protect your personal data and use it only for specified purposes.

11.2 External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal data.

12. Cookies and Tracking Technologies

12.1 Use of Cookies

Our website uses cookies and similar technologies to:

Improve your browsing experience
Analyze website traffic and usage patterns
Provide personalized content and advertisements
Remember your preferences and settings

12.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website and your user experience.

12.3 Analytics

We may use third-party analytics tools to collect and analyze data on website usage. These tools may use cookies and similar technologies to track your online activities.

13. Marketing Communications

13.1 Direct Marketing

With your consent, we may send you marketing communications about our products, services, promotions, and events. You can opt out of these communications at any time.

13.2 Do Not Call Registry

We comply with Singapore’s Do Not Call Registry requirements. Suppose you have registered your telephone number with the registry. In that case, we will not send you marketing messages unless you have provided explicit consent or we have an ongoing relationship with you.

13.3 Unsubscribe

You can unsubscribe from marketing communications by:

Clicking the unsubscribe link in our emails
Contacting our Data Protection Officer
Updating your preferences in your account settings

14. Data Breach Notification

In the event of a data breach that is likely to result in significant harm to individuals, we will:

Assess the breach and take immediate containment measures
Notify the Personal Data Protection Commission within the required timeframe
Notify affected individuals where appropriate
Take remedial actions to prevent future breaches

15. Contact Information

15.1 Data Protection Officer

For any questions, requests, or concerns regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

Data Protection Officer
Arka Luxe Services Pte. Ltd.
Email: dpo@kazuno1.com
Address: 68 Circular Road #02-01, 049422, Singapore
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (Singapore Time)

15.2 General Inquiries

For general business inquiries: Email: business@kazuno.com

16. Updates to This Policy

16.1 Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The effective date at the top of this policy indicates when it was last updated.

16.2 Notification of Changes

We will notify you of material changes to this policy by:

Posting the updated policy on our website
Sending email notifications to registered users
Other appropriate communication methods

16.3 Continued Use

Your continued use of our services after changes to this policy constitutes acceptance of the updated terms.

17. Governing Law

This Privacy Policy is governed by the laws of Singapore, including the Personal Data Protection Act 2012 and its amendments. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the Singapore courts.

18. Language

This Privacy Policy is written in English. In case of any discrepancy between this English version and any translated version, the English version shall prevail.

19. Contact Regulatory Authority

If you have concerns about our handling of your personal data that we have not adequately addressed, you may contact the Personal Data Protection Commission of Singapore:

Personal Data Protection Commission
Website: https://www.pdpc.gov.sg
Phone: +65 6377 3131
Email: info@pdpc.gov.sg